FastGas – Frequently Asked Questions

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Distributor

Why choose FastGas?

FastGas is European quality N2O, which means it is clean, efficient and safe tested nitrous oxide. It's internationally recognised and has earned a reputation for being reliable and consistent. It can shipped to anywhere in the world by a team that stays with you all the way. You go Fast, you have our support, always!

Which continents and countries do you have your product available?

Ramdon LTD can supply goods all over Europe, United States, Africa and the Middle-East. We have warehouses with stock in multiple locations and we have a strong distribution network that is always happy to support you with solutions for locations that are challenging to reach.

What's the minimum quantity I can order?

Ramdon LTD sells only to registered businesses who aim to resell to other businesses. The minimum quantity to order is a full pallet for countries where we do not have a distributor. For multiple countries we have existing (exclusive) distributors. In that case, the minimum quantity is higher or you can solely order through the distributor. The quantities per pallet differ based on continent: Europe: 670G: 450 pieces, 1350G: 240 pieces, 2000G: 162 pieces. United States: 670G: 480 pieces, 1350G: 240 pieces, 2000G: 168 pieces. Africa: 670G: 504 pieces, 1350G: 240 pieces, 2000G: 168 pieces. Are you looking for smaller quantities than a pallet? We are happy to set up a connection with one of our local distributors.

Which documentation do I need to place orders?

Since we highly value our relationship with our distributors, we want all of our distributors to verify the legitimacy of their company and that they are the official owner. All the company information that you send in is strictly confidential and will not be shared with anyone else.

Do I need to be a registered company to place orders?

If you’re interested in becoming a distributor and represent FastGas, you do need an industry relevant registered business and a duly valid VAT Number (EU).

Are there any additional costs besides shipping?

Along with your original order, including transportation, some countries outside the EU also charge import duties. Be sure to check the rules in your country before ordering.

Which payment methods can I use to make my order?

We only accept bank wires from bank accounts that belong to the company you are ordering for. Please note that we only ship out goods that we have received payment for. We do not accept crypto payments, cheques or cash payments.

What is the delivery time?

The delivery time of your goods is defined by the speed of actions on both sides. We guide you through the multiple steps of the ordering process and expect a smooth delivery every time. Here are the steps: 1) Agreement on delivery conditions (pricing, logistics, quantities): 1 day; 2) Onboarding of your company: 1 day; 3) Payment instructions: 2 days until payment is received; 4) Shipping out the goods to your location or releasing the goods for pick-up: 3-5 working days; It is safe to calculate 7 working days delivery time.

How can I become a distributor?

To become a distributor, you will need a registered company with business activities that match the products. FastGas is developed for usage in cocktails, whipped cream and other recipes. We sell to companies that are active in supplying this range of products to companies that use those or directly to companies that make those products. Hence, a HORECA supplies company, bar or hotel registered company is needed to place an order from Ramdon LTD..

How am I supported as a distributor in growing my market?

In order to support and empower our distributors we: - Make sure we always have enough stock available - Have warehouses all over the world - Find you the best rates for logistics with our logistics partners - Get you products at the most competitive pricing - Support you with a dedicated account manager to focus on growing your market - Invest heavily in marketing activities which results in visibility and lead generation - Support you with legal and financial knowledge where necessary - Monthly marketing material releases you can use to push to your clients and to promote the products on social media and Whatsapp - Innovative product development to ensure you have the best products available to give to your customers

Can I get the details of a local distributor?

We are always happy to get you in touch with our local distributor. We advise you to inquire through our contact form, state your area and the quantity of canisters you wish to order and we link you up with our local distributor.

Is there a refund on my faulty bottle?

We aim for zero defects. Nevertheless, like in every production, there may be instances were an issue occurs. When this happens, we will gladly substitute any defective bottles.

How can the canisters be disposed of?

The canisters are to be emptied completely with use of the nozzle, before disposing of the canister. We advise you to follow the disposal instructions that are written on the bottle. You are recommended to dispose of the canisters at the nearest recycling center within your municipality.

My bottle is frozen, what should I do?

The N2O in the canisters is filled under high pressure. If you release the gas too fast, the bottle will freeze. To resolve this, let the bottle warm up at room temperature for a few minutes (not more than 20) and do not use it during that time. Always release gas with the canisters in a vertical position.

How can I ensure my canister is original and not fake?

Each canister produced by Ramdon LTD has a badge number at the top. We will very soon be releasing canisters that have a QR code which you can use to verify the originality of the product.